SMS / Text Message Policy

Last updated: September 19, 2026

Summary: The Total Wash Co. operates a transactional SMS program for customers who request quotes, book services, or have an active job. We send 3–10 messages per month tied to your service activity. Reply STOP to opt out at any time. Consent to receive SMS is not a condition of purchasing any service.

Program Description

The Total Wash Co. ("we", "us", "TWC") operates an SMS program to communicate service-related information with customers who have requested a quote, booked a service, or otherwise engaged with us. Messages are informational and transactional in nature. Program operator: The Total Wash Co., Madison, WI.

Message Types You May Receive

Quote follow-ups (after you request a quote on our website)
Appointment confirmations
Appointment reminders (day before, morning of)
"On the way" / ETA notifications
Missed-call follow-ups
Invoice reminders
Review requests after a completed job
Occasional service updates (e.g., weather reschedules)

Message Frequency

Message frequency varies based on your service activity. Typical customers receive approximately 3–10 messages per month around active quotes, bookings, or completed jobs. You will not receive recurring marketing broadcasts.

Cost Disclosure

Message and data rates may apply depending on your wireless carrier and plan. The Total Wash Co. does not charge for the messages themselves. Check with your mobile carrier for details on your plan.

How to Opt In

You opt in by checking the explicit SMS consent checkbox that sits directly under the phone number on our website quote form at https://www.thetotalwash.com/instant-quote (the same box also appears on our booking page and our other quote and estimate forms). You can see the box exactly as it appears, with no login and nothing to submit, at https://www.thetotalwash.com/text-updates. The checkbox is unchecked by default — you must actively check it to opt in. Consent to receive SMS is not a condition of purchasing any service from The Total Wash Co. Phone-only verbal opt-in is not supported; opt-in must be made through the form checkbox.

Opt-In Flow (step by step)

Visitor opens our quote page: https://www.thetotalwash.com/instant-quote (publicly viewable, no login required).
Visitor selects what needs attention (e.g. "House Washing") and enters the property address.
The "Mobile number (optional)" field sits below the address. Directly under it is the SMS consent checkbox, labelled "Text me my quote, the fastest way to reach me (optional)". The visitor only opts in to SMS by affirmatively checking that unchecked-by-default box, then clicking "Start my quote". The number and the box can both be left empty; the visitor still gets a price.
The same checkbox is offered again on the final "Book Your Service" step, on the booking page, and on our contact and estimate forms.

Consent Checkbox (verbatim)

The exact label shown next to the unchecked-by-default checkbox on the form reads (wording version web-v3-2026-10-16):

"Text me my quote, the fastest way to reach me (optional) I agree to receive text messages from The Total Wash Co. at this number about my quote and my job: my quote link, appointment confirmations and reminders, crew on-the-way alerts, invoices, and a review request. About 3-10 messages a month. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not required to get a quote or book. See our SMS Terms and Privacy Policy."

Consent is optional. Submitting the quote form without checking the box captures the phone number for inbound voice callback only (so we can call you with your estimate). Numbers submitted without an affirmative checkbox are never enrolled in any SMS list and never receive SMS from The Total Wash Co. There is no double opt-in, no implicit opt-in, and no carry-over of consent across forms — a consent timestamp is recorded only when the box is affirmatively checked and the visitor continues or submits.

How to Opt Out (STOP)

You can opt out at any time by replying STOP to any message we send. You will receive one confirmation message, and we will not send you further messages unless you re-opt-in. You may also reply with OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. To sign back up later, reply START, YES, or UNSTOP.

How to Get Help (HELP)

Reply HELP or INFO to any of our messages to receive contact information and support guidance. For immediate help, call us at (608) 360-5818 or email info@thetotalwash.com.

Supported Carriers

Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, US Cellular, MetroPCS, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages.

Privacy & No Third-Party Sharing

Your phone number and message history are handled in accordance with our Privacy Policy.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and your phone number will NOT be shared with any third parties or affiliates for marketing or any other purpose. No mobile information is sold, rented, or shared. SMS opt-in data and consent are never transferred, licensed, or sold to anyone. Message frequency varies. Msg & data rates may apply.

Changes to This Policy

We may update this SMS Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our SMS program after changes are posted constitutes acceptance of the updated policy.

Contact

The Total Wash Co.
Madison, WI
Phone: (608) 360-5818
Email: info@thetotalwash.com
Website: https://www.thetotalwash.com