SMS / Text Message Policy

Last updated: April 22, 2026

Summary: The Total Wash Co. operates a transactional SMS program for customers who request quotes, book services, or have an active job. We send 3–10 messages per month tied to your service activity. Reply STOP to opt out at any time. Consent to receive SMS is not a condition of purchasing any service.

Program Description

The Total Wash Co. ("we", "us", "TWC") operates an SMS program to communicate service-related information with customers who have requested a quote, booked a service, or otherwise engaged with us. Messages are informational and transactional in nature. Program operator: The Total Wash Co., Madison, WI.

Message Types You May Receive

Quote follow-ups (after you request a quote on our website)
Appointment confirmations
Appointment reminders (day before, morning of)
"On the way" / ETA notifications
Missed-call follow-ups
Invoice reminders
Review requests after a completed job
Occasional service updates (e.g., weather reschedules)

Message Frequency

Message frequency varies based on your service activity. Typical customers receive approximately 3–10 messages per month around active quotes, bookings, or completed jobs. You will not receive recurring marketing broadcasts.

Cost Disclosure

Message and data rates may apply depending on your wireless carrier and plan. The Total Wash Co. does not charge for the messages themselves. Check with your mobile carrier for details on your plan.

How to Opt In

You opt in by checking the explicit SMS consent checkbox on our website quote form at https://www.thetotalwash.com. The checkbox is unchecked by default — you must actively check it to opt in. Consent to receive SMS is not a condition of purchasing any service from The Total Wash Co. Phone-only verbal opt-in is not supported; opt-in must be made through the form checkbox.

The exact consent language on the form reads:

"By checking this box, I consent to receive transactional and promotional SMS messages from The Total Wash Co. at the number I provided (e.g. quote follow-ups, appointment confirmations, ETA updates, invoice reminders, review requests). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our SMS Policy and Privacy Policy."

How to Opt Out (STOP)

You can opt out at any time by replying STOP to any message we send. You will receive one confirmation message, and we will not send you further messages unless you re-opt-in. You may also reply with OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE.

How to Get Help (HELP)

Reply HELP or INFO to any of our messages to receive contact information and support guidance. For immediate help, call us at (608) 360-5818 or email ashton@thetotalwash.com.

Supported Carriers

Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, US Cellular, MetroPCS, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and message history are handled in accordance with our Privacy Policy. We do not sell or rent phone numbers to third parties. Numbers are shared only with service providers (Twilio) that deliver our messages on our behalf.

Changes to This Policy

We may update this SMS Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our SMS program after changes are posted constitutes acceptance of the updated policy.

Contact

The Total Wash Co.
Madison, WI
Phone: (608) 360-5818
Email: ashton@thetotalwash.com
Website: https://www.thetotalwash.com