--- title: "Terms of Service | The Total Wash Co." description: "Professional window cleaning, pressure washing & gutter cleaning in Madison, WI. Insured, 5-star rated. Free quotes — call (608) 360-5818." url: https://www.thetotalwash.com/terms source: https://www.thetotalwash.com/terms generated: 2026-04-12T08:57:52.791Z --- # Terms of Service Last updated: March 25, 2026 ## 1\. Agreement to Terms By accessing or using the website at www.thetotalwash.com, or by engaging The Total Wash Co. LLC ("The Total Wash Co.") to perform any services, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, please do not use the site or engage our services. These terms constitute a legally binding agreement between you and The Total Wash Co. LLC. ## 2\. Services Offered The Total Wash Co. provides professional exterior cleaning and maintenance services in the Madison, Wisconsin metropolitan area. Our services include, but are not limited to: - Window cleaning (residential and commercial) - Pressure washing and power washing - House washing (soft wash and low-pressure) - Roof cleaning and moss/algae treatment - Gutter cleaning and gutter brightening - Concrete and driveway cleaning - Deck and fence restoration (cleaning, staining, sealing) - Commercial exterior cleaning and building maintenance - Snow removal and ice management - Salt and de-icer application All services are subject to availability, scheduling, and geographic service area restrictions. We primarily serve Madison, WI and surrounding Dane County communities within approximately 25 miles of downtown Madison. ## 3\. Quotes and Pricing Quotes and estimates provided through our website, by phone, email, or in person are based on the information you provide and are subject to the following conditions: - All quotes are valid for **30 days** from the date of issue unless otherwise stated. - Final pricing may vary based on actual site conditions encountered upon arrival, including but not limited to excessive buildup, obstructions, accessibility issues, or undisclosed property characteristics. - The Total Wash Co. reserves the right to adjust pricing if the scope of work differs materially from the information provided at the time of the estimate. - Any price adjustments will be communicated to you before additional work begins, and you may decline the revised scope. - Promotional pricing, discounts, and bundled rates are non-transferable and may not be combined with other offers unless explicitly stated. ## 4\. Scheduling and Access To ensure safe and efficient service delivery, customers are responsible for: - Providing clear and unobstructed access to all work areas, including driveways, walkways, and gates. - Removing or securing personal items, outdoor furniture, vehicles, and decorations from service areas prior to the scheduled appointment. - Securing all pets indoors or in an area away from the work zone for the duration of service. - Notifying The Total Wash Co. in advance of any known hazards, including but not limited to underground sprinklers, loose siding, fragile landscaping, electric fences, security systems, or beehives/wasp nests. - Ensuring water access (exterior spigot/hose bib) is available and functional for pressure washing and exterior cleaning services. If our crew arrives and is unable to perform the scheduled service due to access issues or undisclosed conditions, a trip charge or full service charge may apply. See our [Cancellation Policy](/cancellation-policy) for details. ## 5\. Payment Terms Payment is due upon completion of services unless otherwise agreed in writing (e.g., commercial contracts or recurring service agreements). The following payment terms apply: - We accept payment via Square (credit card, debit card, digital wallet) and other methods as communicated at the time of service. - Invoices not paid within **30 days** of the service date are subject to a late fee of **1.5% per month** (18% annually) on the outstanding balance. - Returned payments or failed transactions may incur additional processing fees. - The Total Wash Co. reserves the right to suspend or decline future services for accounts with outstanding balances. - Commercial accounts may be eligible for Net 15 or Net 30 payment terms as specified in their Master Service Agreement. ## 6\. Cancellation and Rescheduling We understand that plans change. We ask that you provide at least **24 hours' notice** for cancellations or rescheduling requests. Same-day cancellations may be subject to a cancellation fee of up to 50% of the quoted service price. Weather-related cancellations initiated by The Total Wash Co. will never incur a fee. For full details on cancellation fees, no-show policies, recurring service cancellation, and refund procedures, please review our [Cancellation and Refund Policy](/cancellation-policy). ## 7\. Satisfaction Guarantee The Total Wash Co. stands behind every job. If you are not satisfied with our work: - Contact us within **48 hours** of service completion to report any issues. - We will return to re-service the affected areas at **no additional cost**. - Our guarantee covers the quality of work performed and does not extend to pre-existing conditions, including but not limited to permanent staining, etching, oxidation, deteriorated surfaces, or damage caused by prior contractors. - Re-service requests must be for the same scope of work originally contracted. ## 8\. Liability and Insurance The Total Wash Co. is fully insured with **$2,000,000 in general liability coverage** per occurrence and maintains workers' compensation insurance for all employees. Despite our comprehensive insurance coverage: - Our total liability for any claim arising from services rendered is limited to the amount paid for the specific service giving rise to the claim, or the applicable insurance coverage limit, whichever is less. - The Total Wash Co. is not liable for indirect, incidental, consequential, or punitive damages. - We are not responsible for damage to property that is in a pre-existing state of disrepair, including but not limited to rotted wood, deteriorated caulking, loose paint, cracked glass, aging roofing materials, or improperly installed fixtures. - Proof of insurance and certificates of insurance (COI) are available upon request for commercial clients. ## 9\. Property Damage While we take every precaution to protect your property during service, in the unlikely event of damage: - You must report any damage within **48 hours** of service completion, including photographs if possible. - The Total Wash Co. will inspect the reported damage and, if caused by our services, will arrange for repair or fair compensation. - We are not liable for damage resulting from pre-existing conditions, including rotted wood, loose paint or stucco, deteriorated mortar, aged caulking, improperly sealed windows, or other structural deficiencies that may be revealed or worsened during normal cleaning operations. - Claims for property damage will be processed through our insurance carrier when applicable. ## 10\. Indemnification You agree to indemnify, defend, and hold harmless The Total Wash Co. LLC, its owners, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: - Your negligence or willful misconduct. - Inaccurate or incomplete property information provided to The Total Wash Co.. - Failure to disclose known hazards, property defects, or access restrictions. - Your breach of any provision of these Terms of Service. - Claims by third parties arising from your use of our services or your property conditions. ## 11\. Recurring Service Plans The Total Wash Co. offers recurring service plans for ongoing maintenance. The following terms apply to all recurring service agreements: - Recurring plans automatically renew at the end of each service period unless cancelled with **30 days' written notice**. - Pricing for renewed plans may be adjusted annually, subject to a maximum increase of **5% per year** unless a greater increase is necessitated by significant changes in scope, materials costs, or regulatory requirements. - You may pause your recurring plan for up to 90 days without cancellation. Extended pauses may be treated as cancellation. - Cancellation of a recurring plan will take effect at the end of the current billing cycle. No refunds are issued for partially completed billing periods unless otherwise specified in your service agreement. - Recurring service customers receive priority scheduling and may be eligible for loyalty pricing. ## 12\. Snow and Ice Services Snow removal and ice management services are subject to the following additional terms: - **Trigger thresholds:** Service is initiated based on the snowfall accumulation threshold specified in your contract (typically 1-2 inches). Sub-threshold events may not trigger automatic service. - **Response time:** We aim to complete service within the timeframe specified in your agreement following the end of a qualifying snow event. Response times are measured from the end of snowfall, not the beginning. - **Slip-and-fall liability:** While we make every effort to clear snow and ice thoroughly, The Total Wash Co. cannot guarantee slip-free conditions at all times. Property owners retain responsibility for monitoring conditions between service visits. - **Property damage:** Minor turf, curb, or landscape damage is an inherent risk of snow plowing and removal operations. The Total Wash Co. is not liable for such incidental damage unless caused by gross negligence. - **Salt and de-icer disclaimer:** Salt and chemical de-icers may cause discoloration or damage to concrete, pavers, vegetation, and metal surfaces over time. By authorizing salt application, you acknowledge and accept this risk. - **Seasonal contracts:** Mid-season cancellation terms are outlined in our [Cancellation Policy](/cancellation-policy). ## 13\. SMS/Text Message Program **Program name:** The Total Wash Co. Service Notifications **Description:** When you submit a quote request, book a service, or engage The Total Wash Co., you may receive service-related text messages including quote confirmations, appointment reminders, crew arrival notifications, invoice links, and follow-up messages. **Message frequency:** Message frequency varies based on your service requests and account activity. **Message and data rates may apply.** **Opt-out:** Text **STOP** to cancel messages at any time. You will receive a single confirmation message. Opting out of SMS does not cancel scheduled services. **Help:** Text **HELP** for assistance, or contact us at [Email Us](mailto:info@thetotalwash.com) or [(608) 360-5818](tel:+16083605818). **Carriers:** Carriers are not liable for delayed or undelivered messages. **Privacy:** Your phone number will not be shared with third parties for marketing purposes. See our [Privacy Policy](/privacy) for details. ## 14\. Intellectual Property All content on the The Total Wash Co. website, including but not limited to text, graphics, logos, images, photographs, videos, icons, software, and the compilation thereof, is the exclusive property of The Total Wash Co. LLC and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this website without prior written consent from The Total Wash Co. LLC. ## 15\. Website Use You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to: - Submit false, misleading, or fraudulent information through any form or tool on this website. - Attempt to gain unauthorized access to any portion of the website, server, or connected systems. - Use any automated tool, bot, scraper, or spider to access, monitor, or copy content from the website. - Interfere with or disrupt the website's operation, security, or other users' access. - Use the website to transmit viruses, malware, or other harmful code. - Impersonate any person or entity, or misrepresent your affiliation with any person or entity. ## 16\. Governing Law These Terms of Service and any dispute arising out of or related to them or the services provided by The Total Wash Co. shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Dane County, Wisconsin, and you hereby consent to the personal jurisdiction of such courts. ## 17\. Dispute Resolution In the event of any dispute arising out of or relating to these Terms of Service or our services, you and The Total Wash Co. agree to the following resolution process: 1. **Good Faith Negotiation:** The parties shall first attempt to resolve the dispute through informal, good faith negotiation by contacting The Total Wash Co. at [info@thetotalwash.com](mailto:info@thetotalwash.com) or [(608) 360-5818](tel:+16083605818). We will respond within 5 business days. 2. **Mediation:** If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to mediation administered by a mutually agreed-upon mediator in Madison, Wisconsin. The costs of mediation shall be shared equally between the parties. 3. **Litigation:** If mediation fails to resolve the dispute, either party may pursue legal remedies in accordance with the Governing Law section above. ## 18\. Severability If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. ## 19\. Changes to Terms The Total Wash Co. reserves the right to update, modify, or replace these Terms of Service at any time at our sole discretion. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically for updates. For material changes that significantly affect your rights or obligations, we will make reasonable efforts to provide advance notice via email or website notification. ## 20\. Contact Information If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: The Total Wash Co. LLC Madison, WI 53719 Email: [info@thetotalwash.com](mailto:info@thetotalwash.com) Phone: [(608) 360-5818](tel:+16083605818) Website: --- Source HTML: https://www.thetotalwash.com/terms This markdown mirror is auto-generated from the live page. 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