--- title: "The Total Wash Promise | 100% Satisfaction Guaranteed | TWC" description: "The The Total Wash Co. promise: on-time service, damage-free guarantee, and 100% satisfaction on every job." url: https://www.thetotalwash.com/promise source: https://www.thetotalwash.com/promise generated: 2026-05-21T03:51:07.137Z --- # The Total Wash Promise 100% Satisfaction — Guaranteed If you're not happy with our work, we come back and make it right — same day if possible, no questions asked. If we can't make it right, you don't pay. Backed by Ashton Ferry, owner since 2021, serving Madison and all of Dane County. Our work speaks for itself ![After — The Total Wash Promise](/images/web/after_ba-vinyl.webp) ![Before](/images/web/before_ba-vinyl.webp) Before After — The Total Wash Promise What is The Total Wash Promise guarantee and what does it cover? Every job from The Total Wash Co. comes with a full satisfaction guarantee — no fine print, no conditions. If you're not happy with the results within 48 hours of service, call or text us and we return to re-clean the affected area at no charge. If we still can't make it right, you don't pay for that portion of the job. This covers all residential and commercial services across every city we serve in the Madison metro: Middleton, Fitchburg, Verona, Sun Prairie, Waunakee, Monona, McFarland, Maple Bluff, and Shorewood Hills. For window cleaning, the streak guarantee is specifically 48 hours. For soft wash house washing, if biological growth returns within 90 days on a freshly treated surface, we come back free. I put this guarantee in writing because I believe in the work. The occasional exception happens — a shaded north-facing wall in Shorewood Hills may re-green faster than usual during a wet summer — but that's exactly when the guarantee matters. I've never had a customer feel like they needed to fight for a redo. We just show up and fix it. [Get a Guaranteed Quote](/instant-quote) ## How to Use Your Guarantee Three simple steps. No hoops, no runaround. 1 ### Let Us Know Call or text within 48 hours of your service. Tell us what's not right — no explanation needed. 2 ### We Come Back We'll re-clean the area within 24 hours — same day if possible. No charge, no questions. 3 ### Still Not Happy? If we still can't make it right, you don't pay for that portion of the service. Period. ## What's Covered Every service. Every property. Every customer. - All residential services — windows, exteriors, gutters, surfaces, seasonal - All commercial services — buildings, parking, property management - All service areas across Dane County - First-time and recurring customers alike - No fine print, no hidden conditions - Valid for 48 hours after service completion ## Backed by Real Insurance Our guarantee isn't just words — it's backed by $2 million in general liability insurance, workers' compensation on every employee, and full bonding. Your property is protected. - $2M general liability insurance - Workers' compensation coverage - Fully bonded - Certificate of Insurance on request 100% Satisfaction Rate 201 five-star Google reviews ## Don't Take Our Word for It > "After being stood up by two other companies, The Total Wash actually showed up exactly when they said they would. They cleaned our windows and even noticed our gutters were clogged — pointed it out without any hard sell. Refreshingly honest and reliable." Jennifer Walsh Middleton, WI > "We hired a cheaper company for pressure washing and they damaged our deck stain and left streaks everywhere. The Total Wash came in, fixed everything, and made our deck look better than new. They explained exactly what went wrong and how they'd prevent it. True professionals." Marcus Thompson Verona, WI > "What impressed us most was how carefully they moved our patio furniture and protected our landscaping. When they finished, everything was back in place — not a single plant disturbed. It's the little things that show they care about your property." Carol & Jim Anderson Sun Prairie, WI ## Ready to See the Difference? Every job is backed by The Total Wash Promise. Get your free quote today. [Get Your Free Quote](/instant-quote)[(608) 360-5818](tel:+16083605818) No-Obligation Quote ## Get Your Instant Price. No Surprises. See exact pricing in 60 seconds — no call, no pressure. No surprises, no hidden fees — just honest pricing. ### What you'll receive: - Written estimate with line-by-line pricing - Scope of work explained — no jargon - Scheduling options that work around your life - Zero pressure. Take your time. ![The Total Wash Co. work truck arriving at a Madison home](/images/jobs/res-house-washing-truck-parked-outside-of-lakefront-home-showing-cool-house-an.webp) Prefer to Talk? [Call (608) 360-5818](tel:+16083605818) Email Us [info@thetotalwash.com](mailto:info@thetotalwash.com?subject=Quote%20Request%20%E2%80%94%20The%20Total%20Wash%20Co.&body=Hi!%20I'm%20interested%20in%20getting%20a%20quote%20for%20exterior%20cleaning%20services.%0A%0AProperty%20address%3A%20%0AServices%20needed%3A%20%0APreferred%20date%3A%20%0A%0AThank%20you!) Response Time Within 24 hours, usually same day ### The Total Wash Promise If you're not 100% happy with our work, we'll come back and make it right — same day if possible, no questions asked. That's The Total Wash Promise. [Ready to Book?Skip the quote — pick your services, date & pay online](/instant-quote) ### Get Your Instant Price See exact pricing in 60 seconds — no phone call, no obligation. See My Instant Prices --- Source HTML: https://www.thetotalwash.com/promise This markdown mirror is auto-generated from the live page. For the full site corpus, see https://www.thetotalwash.com/llms-full.txt