--- title: "Our Guarantees | The Total Wash Co. Madison, WI" description: "Fully insured, quality guaranteed, on-time-or-free promise from The Total Wash Co.. How we stand behind every Madison exterior cleaning job." url: https://www.thetotalwash.com/guarantees source: https://www.thetotalwash.com/guarantees generated: 2026-04-23T08:08:20.184Z --- # Our Guarantees Three promises we make on every job. Insured, guaranteed, and on time — or we make it right. Guarantee #1 ## Fully Insured Work Wisconsin-licensed with $1M general liability coverage. What's covered Every crew member is covered by our $1M general liability policy while working on your property. That covers accidental damage to siding, windows, landscaping, vehicles, and anything else we come into contact with during service. Proof on request Need a Certificate of Insurance (COI) for your HOA, property manager, or commercial contract? We'll email one within one business day. Just ask when you book. Why it matters A surprising number of pressure-washing and window-cleaning companies operate without proper insurance. If they break something, you eat the cost. We carry full coverage so a mistake on our end never becomes a bill on yours. Guarantee #2 ## Quality Guaranteed Not 100% happy? We come back free. Same day when possible. How the re-do works Spot a missed streak, a dirty window, an uncleaned section of siding? Call or text us within 48 hours of service. We'll be back to fix it — same day if it's something small and we're in the area, next day otherwise. No charge, no explanation needed. If we still can't make it right If after our return visit you're still not satisfied with the workmanship on a specific area, you don't pay for that portion of the service. No invoicing tricks, no 'restocking fees,' no fine print. You only pay for work done well. What it doesn't cover The guarantee covers our workmanship, not things outside our control: new bird droppings that appear the next day, a storm that re-soils your siding, tree sap that drops after the fact. For those, schedule a touch-up visit and we'll take care of it at our standard rate. Guarantee #3 ## On-Time or Free We arrive in your scheduled window or the first 15 minutes are free. Our commitment When we book you into an arrival window (e.g. 9–11 AM), that's a promise. If we don't arrive within that window, the first 15 minutes of your service are free — applied as a credit on your invoice automatically. You'll know we're coming The day before your service, you'll get a text confirming the arrival window. On the day, we'll text again when the crew is on the way with a live ETA. No more sitting home wondering if the truck is going to show up. Weather and safety exceptions If severe weather makes service unsafe (lightning, high winds, ice on surfaces), we'll call to reschedule before your window begins. The on-time guarantee doesn't apply to safety-driven reschedules — but we'll always give you as much notice as we have. ## Ready to book with confidence? Every quote comes with these guarantees attached. No extra cost, no fine print. [Get a free quote](/instant-quote)[Call (608) 360-5818](tel:+16083605818) [Read the full Total Wash Promise](/promise) --- Source HTML: https://www.thetotalwash.com/guarantees This markdown mirror is auto-generated from the live page. For the full site corpus, see https://www.thetotalwash.com/llms-full.txt